Ways to Pay
We are following the guidance provided by the Center for Disease Control and Tacoma Pierce County’s Health Department in responding to COVID-19 in our service area.
If you have questions, you can submit them through this online question form and our staff will get back to you as soon as we can.
For more information about the City of Tacoma’s response to COVID-19, visit CityofTacoma.org/Coronovirus.
Starting tomorrow, Wednesday, March 18, our lobby will be closed to the public until further notice. You will still be able to reach Customer Service by calling 253-502-8600 and access your MyAccount online or at one of our many PayBox locations throughout Tacoma. For those seeking payment plans and assistance, we plan to extend our phone hours to 7 a.m. to 5:30 p.m starting Monday, March 23rd.
Emergency Assistance Program
The Public Utility Board approved the use of $1M in funds for an Emergency Assistance Program, which will allow more customers to qualify for bill assistance during the current State of Emergency.
Click here for details on the the Emergency Assistance Program.
Access Your Account Safely Online, By Phone or PayBox
Manage and pay your bill online using MyAccount. This tool, available to all residential and commercial customers, allows you to pay your bill online using a credit or debit card with the Visa, MasterCard or Discover logo, or by transferring money directly from your checking or savings account. Register or login to MyAccount.
You can pay by phone using your American Express, Visa, MasterCard or Discover. To pay, you will need the last four digits of the primary account holder’s Social Security Number.
Residential Customers: (253) 502-8608
Business Customers: (253) 502-8606
Mail your check or money order to:
Tacoma Public Utilities
P.O. Box 11007
Tacoma, WA 98411-0007
TPU Pay Box
It is easy to pay any utility bill at a TPU Pay Box using cash, a personal check or an American Express, Visa, MasterCard or Discover. Our Pay Boxes are located at select grocery stores throughout Pierce County and at our Administration Building at 3628 S. 35th St.
Please note we cannot accept money orders, cashier’s checks, traveler’s checks or foreign checks at Pay Boxes.
Some locations are open 24 hours a day, seven days a week, and all locations offer English and Spanish prompts. View a map of all Pay Box locations.
Starting Wednesday, March 18, our lobby will be closed to the public until further notice.
Payments by check or money order can be placed in one of the drop box locations at our offices at 3628 S. 35th St. in Tacoma.
The drive-up box is in the parking lot directly across the street from the main entrance. Walk-up drop boxes are available at the front and west entrances of the building.