We are upgrading our phone system on Monday, March 27 at approximately 4:30 a.m. During this time, our phone lines will be unavailable. We expect the upgrade to be complete well before business hours. Alternate ways to contact our Customer Service team include emailing or sending a secure request through MyAccount.

Ways to Pay

Access Your Account Safely Online, By Phone or PayBox


Manage and pay your bill online using MyAccount. This tool, available to all residential and commercial customers, allows you to pay your bill online using a credit or debit card with the Visa, MasterCard or Discover logo, or by transferring money directly from your checking or savings account. Register or login to MyAccount.


You can pay by phone using your American Express, Visa, MasterCard or Discover. To pay, you will need the last four digits of the primary account holder’s Social Security Number.

  • Residential Customers: 253-502-8608
  • Business Customers: 253-502-8606


Mail your check or money order to:

Tacoma Public Utilities
P.O. Box 11007
Tacoma, WA 98411-0007

TPU Pay Box

It is easy to pay any utility bill at a TPU Pay Box using cash, a personal check or an American Express, Visa, MasterCard or Discover. Our Pay Boxes are located at select grocery stores throughout Pierce County and at our Administration Building at 3628 S. 35th St.

Please note we cannot accept money orders, cashier’s checks, traveler’s checks or foreign checks at Pay Boxes.

Some locations are open 24 hours a day, seven days a week, and all locations offer English and Spanish prompts. View a map of all Pay Box locations.

In Person

You can schedule an appointment to visit the TPU lobby using our new online scheduling tool up to seven days in advance. This reduces wait time and limits the number of guests in our lobby. Our lobby is open Monday through Friday, 8 a.m. to 4:30 p.m.

  • Visit
  • Select your preferred language.
  • Select your preferred date and time.
  • Enter your email and phone number.
  • Save the appointment confirmation and QR code sent to you via email.
  • Check-in up to 10 minutes early at our lobby kiosk on the day of your appointment using your confirmation code.
  • Watch for a text message when an agent is ready to assist you.

Drop Box

Payments by check or money order can be placed in one of the drop box locations at our offices at 3628 S. 35th St. in Tacoma.

The drive-up box is in the parking lot directly across the street from the main entrance. Walk-up drop boxes are available at the front and west entrances of the building.