Payment & Billing > Payment Information > Ways to Pay

Ways to Pay

UPCOMING CLOSURES AND PAYMENT OUTAGES

The Federal Way Safeway has recently closed, so the Pay Box at that location is no longer available.

Please note: We have regular maintenance windows Thursdays from 8:30 p.m. to midnight and Saturdays from 6 p.m. to midnight. When planned maintenance is needed on our systems, we use these standard timeframes, during which MyAccount, Pay Boxes, and the IVR are unavialable to process payments. While this doesn’t happen every week, you may choose to adjust your payment plans accordingly to avoid inconvenience.

Access your account safely online, by phone or Pay Box

Online, one-time, same-day bank account payments unavailable

We are in the process of changing vendors for processing online, one-time, same-day utility bill payments made via bank accounts. During this process, making an online, one-time, same-day utility bill payment using a bank account will be unavailable. You can still make a payment using a credit or debit card, enroll in AutoPay, or by using one of our several other ways to pay. This update will improve payment processes and ensure continued reliable payment and billing.

If you have received a disconnection notice, consider making a credit or debit card payment, as that payment type posts to your account immediately and prevents an interruption of service. You can also make a payment over the phone by talking to a Customer Service Representative. Call 253-502-8600, Monday through Friday, 7:30 a.m. to 5:30 p.m.

FAQs

Does this change impact by AutoPay enrollment?

No. If you are enrolled in AutoPay, you are not affected by this change.

What if paying with my bank account is my only option?

You can still make an online, one-time bank account payment but you must schedule it for a future date.

Why can I no longer make an online, one-time same-day bank account payment?

We are making some system improvements to help streamline online bill payments for the future. We are changing vendors and are unable to process online, one-time, same-day payments via bank account.

MyAccount

Manage and pay your bill online using MyAccount. This tool, available to all residential and commercial customers, allows you to pay your bill online using a credit or debit card with the Visa, MasterCard or Discover logo, or by transferring money directly from your checking or savings account. Register or login to MyAccount.

Phone

You can pay by phone using your American Express, Visa, MasterCard or Discover. To pay, you will need the last four digits of the primary account holder’s Social Security Number.

Residential Customers: 253-502-8608
Business Customers: 253-502-8606

Mail

Mail your check or money order to:

Tacoma Public Utilities
P.O. Box 11007
Tacoma, WA 98411-0007

TPU Pay Box

It is easy to pay any utility bill at a TPU Pay Box using cash, a personal check or an American Express, Visa, MasterCard or Discover. Our Pay Boxes are located at select grocery stores throughout Pierce County and at our Administration Building at 3628 S. 35th St.

Please note we cannot accept money orders, cashier’s checks, traveler’s checks or foreign checks at Pay Boxes.

Some locations are open 24 hours a day, seven days a week, and all locations offer English and Spanish prompts. View a map of all Pay Box locations.

In Person

You can schedule an appointment to visit the TPU lobby using our new online scheduling tool up to seven days in advance. This reduces wait time and limits the number of guests in our lobby. Our lobby is open Monday through Friday, 7:30 a.m. to 5:30 p.m.

Visit MyTPU.org/Appt.
Select your preferred language.
Select your preferred date and time.
Enter your email and phone number.
Save the appointment confirmation and QR code sent to you via email.
Check-in up to 10 minutes early at our lobby kiosk on the day of your appointment using your confirmation code.
Watch for a text message when an agent is ready to assist you.

Drop Box

Payments by check or money order can be placed in one of the drop box locations at our offices at 3628 S. 35th St. in Tacoma.

The drive-up box is in the parking lot directly across the street from the main entrance. Walk-up drop boxes are available at the front and west entrances of the building.