ACTIVE SCAM: September 6, 2019

Customers have received calls claiming to be TPU and threatening to disconnect service immediately. Customers are instructed to purchase pre-paid debit cards at 7-11 stores. If you receive this phone call, hang up immediately.

Protect yourself from payment scammers by understanding what types of scams are being run and what to do if you get a suspicious call or email about your bill. Tacoma Public Utilities takes the security of our customers seriously and wants you to be prepared if you are contacted by a scammer.

What to watch for
  • Scammers posing as utility employees are contacting Tacoma Public Utilities customers mainly by phone.
  • Scammers are threatening to shut off power if payments are not immediately made.
  • Scammers are pressuring customers to obtain pre-paid credit cards or provide cash to make immediate payments.
  • Scammers are targeting non- or limited-English speaking businesses.
How to verify a TPU representative

Tacoma Public Utilities will never call demanding immediate payment over the phone. We follow a specific protocol when receiving payments or notifying a customer when we will shut off power.

Tacoma Public Utilities employees will:

  • Never call, email, or make a home visit demanding an immediate payment.
  • Never call, email, or make a home visit requesting credit card, banking, or financial information.
  • Never request payment on a prepaid card.
  • Never shut off service without providing written notice at least 7 days in advance.
  • Provide Employee Identification on request.
  • Offer many ways to pay.
What to do if you suspect a scam

If you think someone is trying to scam you, contact Tacoma Public Utilities during regular business hours to find out if payment is due. You can also check your account status online at

  • Remember TPU accepts traditional payment methods of cash, check, credit and debit cards. It is never necessary for you to buy a separate prepaid card to avoid disconnection. See our Ways to Pay.
  • Never give your credit or debit card number or any other personal information to anyone without knowing their true identity.
  • Remember that scammers can make it look like they’re calling or emailing from the utility when they are calling from somewhere else.
How to report a scammer

TPU encourages customers to report suspicious activities that could be a payment scam.

Additional Resources on Scams

Top 10 Imposter Utility Scams

Consumer’s Guide to Utility Scams

Tips to Avoid the Most Common Utility Scams