Our lobby will be closed to the public until further notice. For payment plans and assistance, call us at 253-502-8600. More info at

  • Emergency Assistance Program Approved.

    Payment assistance is available for COVID-19.
    See if you qualify
  • Learn more about our COVID-19 response.

    Emergency Assistance Program, lobby closure, water safety and more.
    See up-to-date information
  • Our lobby is temporarily closed to the public.

    Access your account safely online, by phone or PayBox.
    Offsite Account Options
  • The health of our community is our top priority.

    Learn about the City of Tacoma's response to COVID-19.
    Get up-to-date information

Latest News

March 17, 2020

Emergency Assistance Program

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March 14, 2020

Our preparation for COVID-19 (updated daily)

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Tax credit up to $300

We have good news if you’ve upgraded your home with energy efficient products in the past or you plan to this year. On top of the rebate, loan or grant that we provide, the IRS would like to say thanks to you, too, in the form of a tax credit. Projects completed from Dec. 31, 2017 through the end of 2020 could get you a tax credit up to $300.

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Advanced Meters

Advanced Meters will provide you with greater control, choice, and convenience. Starting in late 2020, we will begin upgrades to our electric and water meters with modern digital technology that brings many new customer benefits over time.

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Click! Network Update

Click! Transition to Rainier Connect

Click! will transfer operational control to Rainier Connect effective April 1, 2020. Service to existing customers will continue to work without interruption. You can read about the process and get your questions answered on our website.

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