Payment Assistance

Whether you are facing a short-term financial issue or are on a limited or fixed income, we understand paying your bills can be challenging at times. To help, we offer various payment options and assistance programs to make paying your bill more manageable and prevent service interruptions.

You may be eligible for multiple assistance programs, so be sure to review each one.

If you are a commercial customer, click here to resources.

TPU and Environmental Services Assistance for Renters and Homeowners

TPU and Environmental Services offer two programs to help our limited-income customers: The Bill Credit Assistance Plan and the Discount Rate Program. See below for details.

Bill Credit Assistance Plan

If your household is eligible for this program, you can receive a utility credit up to $672 annually (amount is based on the number of utility services billed directly through Tacoma Public Utilities). Each time your utility bill is paid in full and on time, a credit is automatically applied to your utility account. To qualify, you must:

  • Have a current TPU account in your name.
  • Live in the dwelling full-time as your primary residence.
  • Have residential, single-metered service (meter cannot be shared with another unit or structure).
  • Your household meets the income guidelines* shown in the list below:

Household Size: 1
Maximum Monthly Household Income: $3,555

Household Size: 2
Maximum Monthly Household Income: $4,060

Household Size: 3
Maximum Monthly Household Income: $4,570

Household Size: 4
Maximum Monthly Household Income: $5,075

Household Size: 5
Maximum Monthly Household Income: $5,485

Household Size: 6
Maximum Monthly Household Income: $5,890

*Incomes are based on maximum household income before tax.


Discount Rate Program

This program gives you a 35% discount on electricity, drinking water, solid waste, wastewater, recycling and stormwater if the following apply to you:

  • Have a current TPU account in your name.
  • You are 62 years or older or an adult currently qualifying for or receiving disability income.
  • You are a single occupant, head of household or spouse of the head of household.
  • Your current home is your primary residence where you live full-time.
  • You have residential, single-metered service (meter cannot be shared with another unit or structure).
  • Your household meets the income guidelines shown in the list below:

Household Size: 1
Maximum Monthly Household Income: $2,666

Household Size: 2
Maximum Monthly Household Income: $3,045

Household Size: 3
Maximum Monthly Household Income: $3,428

Household Size: 4
Maximum Monthly Household Income: $3,806

Household Size: 5
Maximum Monthly Household Income: $4,114

Household Size: 6
Maximum Monthly Household Income: $4,418

*Incomes are based on maximum household income before tax.


How to Apply

Apply Online

To apply for the Discount Rate Program or the Bill Credit Assistance Plan (BCAP), start by completing the Residential Utility Assistance Application. Then submit the application along with information about all members of your household. This includes anyone who lives in your home and uses electricity, water and other utilities whether they are related to you or not.

  1. Click here to start the online application
    OR
  2. Download, complete and mail us the printable application with supporting documents to:

Tacoma Public Utilities
Customer Solutions Office
3628 South 35th Street
Tacoma, WA 98409

For each household member, provide copies of one of the following:

  • Adults 18 years and older:
    • Picture ID, such as State ID, or driver’s license, passport, Military ID or employment badge
  • Children under 18 years:
    • State ID or diver’s license, birth certificate, state medical card, school or daycare record
  • Household income verification for three months prior to application submission date.
    • Examples of income sources include: Wages and paystubs, Social Security SSI/SSA/SSDI, rental/investment property income, retirement pension, Temporary Assistance for Needy Families (TANF), self-employment, veterans benefits, Aged/Blind/Disabled (ABD), unemployment, Labor & Industry (L&I), child support, Tribal Per Capita, IRA/Annuity, alimony/spousal support
Federal Assistance for Renters and Homeowners

For information about LIHEAP and LIHWAP, contact the following:

Payment Options and Resources

Set up a payment arrangement on past due balances to avoid disconnection. 

Enroll in Budget Billing and pay a consistent and predictable utility payment every other month or monthly, depending on your billing cycle.

Manage your account online with MyAccount and take advantage of AutoPay.

Energy efficient rebate programs can reduce your use and help lower your bills.

Winter Protection Plan

To prevent service disconnection during winter months, contact Making a Difference in Community or Pierce County Human Services.

Utility Bill Payment Assistance Program Brochures

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