Payment Assistance

Whether you face a short-term financial issue or are on a limited or fixed income, paying your bills can sometimes be challenging.

Tacoma Public Utilities and the City of Tacoma Environmental Services offer a Bill Credit Assistance Plan and a Discount Rate Program to help.

Bill Credit Assistance Plan

Qualifying households on the Bill Credit Assistance Plan, receive a monthly automatic bill credit for all services, regardless of payment. You can achieve additional monthly credits with full and on-time payments. The credit amount you receive depends on the number of services you receive.

Monthly bill credits

  • Power – $25.30
  • Water – $7
  • Wastewater – $7
  • Surface water – $3
  • Solid waste – $8
  • Monthly Total – $50.30

Achievable additional monthly bill credits

  • Power – $21
  • Water – $5
  • Wastewater – $7
  • Surface water – $3
  • Solid waste – $6
  • Monthly total – $42

Total Annual Credit: $1,107.60

To qualify, you must: 

  • Have a current TPU account in your name. 
  • Live in the dwelling full-time as your primary residence. 
  • Have residential, single-metered service (meter cannot be shared with another unit or structure). 
  • Your household meets the income guidelines* shown in the list below: 

Household Size: 1 
Maximum Monthly Household Income: $4,054

Household Size: 2 
Maximum Monthly Household Income: $4,633

Household Size: 3 
Maximum Monthly Household Income: $5,213

Household Size: 4 
Maximum Monthly Household Income: $5,792 

Household Size: 5 
Maximum Monthly Household Income: $6,258

Household Size: 6 
Maximum Monthly Household Income: $6,721 

*Incomes are based on maximum household income before tax. 

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Discount Rate

Our Discount Rate Program gives adults over 62 or who qualify for or receive state/federal disability income a 35% discount on electricity, drinking water, solid waste, wastewater, and stormwater.

To qualify, you must: 

  • Have a current TPU account in your name. 
  • Live in the dwelling full-time as your primary residence. 
  • Have residential, single-metered service (meter cannot be shared with another unit or structure). 
  • Your household meets the income guidelines* shown in the list below: 

Household Size: 1 
Maximum Monthly Household Income: $3,042

Household Size: 2 
Maximum Monthly Household Income: $3,475

Household Size: 3 
Maximum Monthly Household Income: $3,908

Household Size: 4 
Maximum Monthly Household Income: $4,342

Household Size: 5 
Maximum Monthly Household Income: $4,692

Household Size: 6 
Maximum Monthly Household Income: $5,038

*Incomes are based on maximum household income before tax 

How to Apply

Submit your application with the required documents. Our agents will review your application, contact you with questions, or let you know which payment assistance option you qualify for. 

Apply Online

OR

Download, complete and mail us the printable application with supporting documents to:

For the head of household member listed on the utility account, locate and include copies of the following:

  • Picture ID, such as State ID, driver’s license, passport, Military ID, or employment badge.
  • Household income verification for three (3) months before the application submission date. 

If using the printable application, mail the completed application with the supporting documents to:

Tacoma Public Utilities
Customer Solutions Office
3628 South 35th Street
Tacoma WA 98409

Other Payment Options & Additional Resources

Set up a payment arrangement on past due balances to avoid disconnection. 

Enroll in Budget Billing and pay a consistent and predictable utility payment every other month or monthly, depending on your billing cycle.

Manage your account online with MyAccount and take advantage of AutoPay.

Energy efficient rebate programs can reduce your use and help lower your bills.

Federal Assistance for Renters and Homeowners

Low Income Home Energy Assistance Program (LIHEAP) is designed to help qualifying low-income households meet their immediate home energy needs. This assistance does not require a delinquent balance or shut-off notice.

Low-Income Household Water Assistance Program (LIHWAP) is a temporary emergency program to help low-income families pay overdue drinking water and wastewater bills.

For information about LIHEAP and LIHWAP, contact the following:

Winter Protection Plan

To prevent service disconnection during winter months, contact Making a Difference in Community or Pierce County Human Services.

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