Payment & Billing

Payment & Billing

There are several ways you can choose to receive and manage you utility bill and make payments. The simplest way to access all of your information in one place and make payments is through our online portal, MyAccount. View your bills, track your energy and water use, sign up for paperless billing, make payments with your credit or debit card or directly from a bank account, set up AutoPay and more online using MyAccount.

To learn more about your bill and the services we offer, explore the

Budget Billing

Budget Billing allows you to pay one consistent and predictable utility payment amount every month. Under this system, your monthly payments are calculated as follows:

  • We calculate your entire electricity bill for the past 12 months, divide by 12, and round to the nearest whole dollar.
  • We calculate your total water bill for the past 12 months, divide by 12, and round to the nearest whole dollar.
  • We calculate a fixed monthly charge for Solid Waste, Surface Water and Wastewater utility services, if applicable.

Then, every 12 months we will recalculate your monthly charge for the next 12 months based on the previous year’s data. All debits or credits from the previous budget billing term are divided by 12 and applied to next year’s budget amount.

What accounts can I enroll in Budget Billing?

Budget Billing is currently available to residential customers with metered services only. If your enrollment request is close to your next billing date and you are having trouble enrolling, please try again after you’ve received your bill.

If you have an existing payment agreement or there is less than 12 months of usage history for the account, please contact Customer Services at 253-502-8600 or 800-752-6745 to learn about your options. The department is open Monday through Friday from 8 a.m. to 5:30 p.m.

Collections

My account is currently in collections. Who can I talk to about this?

If you received a letter from Professional Credit Services (PCS) or Municipal Services Bureau (MSB), credit and collections agencies we work with, please contact their offices directly to settle your unpaid debt. It is your responsibility to resolve the matter directly with the collection agency. We are unable to accept payments or make payment agreements on accounts currently in collections.

Both PCS and MSB have skilled staff waiting to help you settle your debt. Contact information is below.

Customers cannot open a new account until the amount in collections is paid in full.

Professional Credit Services (PCS)

866-320-6527

Hours:

Monday – Thursday 7 a.m. to 7 p.m.

Friday – 8 a.m. to 5 p.m.

Saturday – 9 a.m. to 1 p.m.

Municipal Services Bureau (MSB)

800-616-0166

Hours:

Monday – Thursday 5 a.m. to 9 p.m.

Saturday 6 a.m. to 3 p.m.

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