Late Payments

Payment Arrangements, Late Bills and Accounts in Collection

Utility payments are due 15 days after the bill is mailed. You can find the due date in the top right corner of the front page of your bill and in the top right corner of the detachable payment stub.

However, if you are unable to pay your bill on time, we can help. The first step is to log on to MyAccount or call our 24-hour automated customer service line at (253) 502-8608 as soon as possible to make payment arrangements. Making payment arrangements early provides greater flexibility and helps ensure there is no disruption in your service.

Payment Arrangements for Past Due Accounts

Late payment charges are added to bills not paid on time. The charge is $3 or 1% of the outstanding bill, whichever is greater. Unpaid bills and deposits may also result in service disconnection, and there are additional fees to reconnect your service. To avoid disruption of your service, please make payment arrangements as soon as possible if you cannot pay your bill on time.

Residential customers: Call (253) 502-8608.

Business customers: Call the Business Solutions Office at (253) 502-8606.

Accounts in Collection

If you received a letter from Professional Credit Services (PCS) or Municipal Services Bureau (MSB), credit and collections agencies we work with, please contact their offices directly to settle your unpaid debt. It is your responsibility to resolve the matter directly with the collection agency. We are unable to accept payments or make payment agreements on accounts currently in collections.

Both PCS and MSB have skilled staff waiting to help you settle your debt. Contact information is below.

Customers cannot open a new account until the amount in collections is paid in full.

Professional Credit Services (PCS)
866-320-6527

Hours:
Monday – Thursday 7 a.m. to 7 p.m.
Friday – 8 a.m. to 5 p.m.
Saturday – 9 a.m. to 1 p.m.


Municipal Services Bureau (MSB)
800-616-0166

Hours:
Monday – Thursday 5 a.m. to 9 p.m.
Saturday 6 a.m. to 3 p.m.

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