Late Payments

Utility payments are due 15 days after the bill is printed. You can find the due date in the top right corner of the front page of your bill and on the detachable payment stub. Late payment charges are added to bills not paid on time. The charge is $3 or 1% of the outstanding amount, whichever is greater. Unpaid bills and deposits can also lead to service interruptions, and additional fees may apply to reconnect your service. To avoid any disruption, please reach out to make payment arrangements as soon as possible.

Payment Arrangements

We understand that circumstances can sometimes make it hard to pay on time. That’s why we offer easy, self‑service options to set up payment arrangements. You can log in to MyAccount or call our 24-hour automated customer service line at 253-502-8608 to make payment arrangements. Taking action early gives you more options and helps prevent service interruptions.

If you need help setting up a payment arrangement, you can call Customer Services at 253-502-8606 Monday-Friday between 7:30 a.m. and 5:30 p.m.

Accounts in Collection

If you received a letter from Professional Credit Services (PCS), the credit and collection agency we work with, please contact their office directly to settle your unpaid debt. It is your responsibility to resolve the matter directly with them. We are unable to accept payments or make payment agreements on accounts currently in collections.

You cannot open a new account until the amount in collections is paid in full.

PCS has skilled staff waiting to help you settle your debt. Contact information is below.

Professional Credit Services (PCS) – 866-320-6527

Hours:
Monday – Thursday 7 a.m. to 7 p.m.
Friday – 8 a.m. to 5 p.m.
Saturday – 9 a.m. to 1 p.m.