Understanding Your Bill
Your TPU bill contains much more than just the current amount due. It also includes details about your usage, meter readings and other useful information designed to help you conserve energy and water and save money. Below is an overview of your bill.
Billing Frequency
- Residential customers: Every other month or monthly if upgraded to an advanced meter.
- Most customers have been converted to monthly billing. If you still receive a bi-monthly bill, you will be converted to monthly billing by the end of April 2025.
- Based on your billing cycle, you may receive your first monthly bill a few weeks after your previous bill.
- To discuss a payment arrangement, please call 253-502-8600 between 8 a.m. and 5:30 p.m.. Monday through Friday.
- Residential customers using a Budget Billing plan: Every month.
- Commercial customers: Every month.
City of Tacoma Residents Only
If you live within the City of Tacoma, your bill also includes fees for Environmental Services. These include solid waste, recycling, wastewater and stormwater. TPU does not manage these services, but we do consolidate the separate charges into one utility bill for your convenience.
Bill Features
Page one covers:
- Average cost per day for each utility service (electricity, water, wastewater, solid waste and recycling, stormwater)
- Summary of total charges for each utility service
- Number of days in the billing cycle
View a sample of the first page of a residential bill.
Pages two and three (if in the City of Tacoma) bill cover:
- Number of days in the billing cycle and bill issue date
- Detailed list of charges and fees
- Fixed charges for Tacoma Power, Tacoma Water and Wastewater
- Historical graphs of your electricity and water consumption
- Explanation of taxes for each service
- Important phone numbers
- Payment options
View a sample of the second page of a residential bill.
View a sample of the third page of a residential bill.
View a sample of the first page of a commercial bill.
View a sample of the second page of a commercial bill.
View a sample of the third page of a commercial bill.
If you have any questions about your bill, please contact Customer Services at 253-502-8600 or 800-752-6745.