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Customer Services

Ways to Pay

NOTICE: Our Customer Services’ lobby and phone services will be unavailable on Wednesday, Sept 16, from 2:30 to 4:00 p.m. If you need to report a downed line or power outage during this time, call 253-502-8602.

The Federal Way Safeway has recently closed, so the Pay Box at that location is no longer available.

Please note: We have regular maintenance windows Thursdays from 8:30 p.m. to midnight and Saturdays from 6 p.m. to midnight. When planned maintenance is needed on our systems, we use these standard timeframes, during which MyAccount, Pay Boxes, and the IVR are unavailable to process payments. The IVR also may receive routine maintenance some Tuesdays from 7 to 9 p.m. and Saturdays from 6 to 8 a.m. While this doesn’t happen every week, you may choose to adjust your payment plans accordingly to avoid inconvenience.

MyAccount

Manage and pay your bill online using MyAccount. Residential and commercial customers can pay bills online using a credit or debit card with the Visa, MasterCard or Discover logo, or by transferring money directly from a checking or savings account. Register or log in to MyAccount.
Sign in to MyAccount
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Pay By Phone

You can pay by phone using your American Express, Visa, MasterCard, or Discover. You will need the last four digits of the primary account holder’s Social Security Number.

• Residential Customers: 253-502-8608
• Business Customers: 253-502-8606
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Mail

Mail your check or money order to:
Tacoma Public Utilities
P.O. Box 11007
Tacoma, WA 98411-0007
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TPU Pay Box

You can pay your utility bill at a TPU Pay Box with cash, personal check, or an American Express, Visa, MasterCard,or Discover card.
Pay Boxes are located at select grocery stores throughout Pierce County and at our Administration Building. Some locations are open 24 hours a day, seven days a week. All locations offer English and Spanish prompts.
View a map of locations
Female customer service representative assisting a customer standing at the counter.

In Person

Visit our lobby at:
3628 South 35th Street
Tacoma, WA 98409
Monday through Friday, 7:30 a.m. to 5:30 p.m.

You can schedule an appointment, up to seven days in advance, using our online scheduling tool.
Schedule an appointment
Picture of a person putting an envelope in the drop box at Tacoma Public Utilities.

Drop Box

You can place payments by check or money order in one of the drop box locations at 3628 S. 35th St. in Tacoma.

The drive-up box is in the parking lot across from the main entrance. Walk-up drop boxes are available at the front and west entrances.

Online, one-time, same-day bank account payments unavailable

We are in the process of changing vendors for processing online, one-time, same-day utility bill payments made via bank accounts. During this process, you cannot make one-time, same-day utility bill payments online using a bank account. You can still make a payment using a credit or debit card, enroll in AutoPay, or by using one of our other ways to pay. This update will improve payment processes and ensure continued reliable payment and billing.

If you received a disconnection notice, a credit or debit card payment will post to your account immediately, preventing a service interruption. You can also make a payment over the phone by calling Customer Services at 253-502-8600, Monday through Friday, 7:30 a.m. to 5:30 p.m.

Frequently Asked Questions

No. If you are enrolled in AutoPay, you are not affected by this change.

You can still make an online, one-time bank account payment but you must schedule it for a future date.

  • We are making system improvements to improve online bill payments and are currently unable to process online, one-time, same-day payments via bank account.

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Customer Services