Important update about past due balances and service disconnections
Tacoma’s moratorium on disconnection expired March 31, 2022. Customers needing help with the assessment form can contact TPU’s Customer Services team by calling 253-502-8600, emailing CService@cityoftacoma.org or making an appointment to come to our office. Once the assessment is complete, a Customer Services care specialist will contact you to discuss available resources.
Click on the buttons below to download printable PDF assessment forms.
Para acceder a la versión en español, visite MyTPU.org/COVID19-SP.
Để xem Tiếng Việt, truy cập MyTPU.org/COVID19-VI.
Вьетнамский язык: посетите сайт по адресу MyTPU.org/COVID19-RU.
한국어의 경우, MyTPU.org/COVID19-KO를 방문하십시오.
If you are a commercial customer, click here for resources for businesses.
Automatic Installment Plans
TPU resumed the disconnect process after March 31, 2022. At that time, all past due balances prior to March 1, 2022, were automatically placed on 24-month, interest-free, installment plans. You must stay current on your installments and new balances to prevent disconnection.
Our lobby is open for appointments. You can schedule an appointment using our new online scheduling tool up to seven days in advance or request a time using our on-site kiosk. Scheduling in advance reduces wait time and limits the number of guests in our lobby.