Our COVID-19 response (updated March 31, 2022)

Important update about past due balances and service disconnections

Past due balances prior to March 1, 2022, are now on automatic installment plans. You must stay current on your new bill amounts and on your installments to prevent a disruption in your service. Our goal is to help all our customers keep their service and connect them with assistance resources. Submit an assessment form to see if you are eligible for payment assistance.

start assessment

Our COVID-19 response (updated Feb. 14, 2022) 2Tacoma’s moratorium on disconnection expired March 31, 2022. Customers needing help with the assessment form can contact TPU’s Customer Services team by calling 253-502-8600, emailing CService@cityoftacoma.org or making an appointment to come to our office. Once the assessment is complete, a Customer Services care specialist will contact you to discuss available resources.

Click on the buttons below to download printable PDF assessment forms.

Our COVID-19 response (updated March 14, 2022) 5

Para acceder a la versión en español, visite MyTPU.org/COVID19-SP.

Our COVID-19 response (updated March 14, 2022) 3

Để xem Tiếng Việt, truy cập MyTPU.org/COVID19-VI.

Our COVID-19 response (updated March 14, 2022) 4

Вьетнамский язык: посетите сайт по адресу MyTPU.org/COVID19-RU.

Our COVID-19 response (updated March 14, 2022) 2

한국어의 경우, MyTPU.org/COVID19-KO를 방문하십시오.

Our COVID-19 response (updated March 14, 2022) 1

Our COVID-19 response (updated Feb. 14, 2022)

Our COVID-19 response (updated March 14, 2022)

If you are a residential customer, click here to view information about federal assistance programs and payment options and resources.

If you are a commercial customer, click here for resources for businesses

Automatic Installment Plans

TPU resumed the disconnect process after March 31, 2022. At that time, all past due balances prior to March 1, 2022, were automatically placed on 24-month, interest-free, installment plans. You must stay current on your installments and new balances to prevent disconnection.

Lobby Appointments

Our lobby is open for appointments. You can schedule an appointment using our new online scheduling tool up to seven days in advance or request a time using our on-site kiosk. Scheduling in advance reduces wait time and limits the number of guests in our lobby.

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