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Payment Assistance


We may be able to help

We understand some people may have challenges paying their utility bills.  We are in the process of developing a new assistance program for income-eligible customers who are are not on the Discount Rate Program.  More information will be available soon.  

Discount Rate Program

Some customers may qualify for a 30% discount on their power, water, solid waste, surface water and/or wastewater bill. This program is available to qualified, low-income customers who are 62 years or older. Adults receiving disability income are also eligible for the program.   

Additional Assistance

We are in the process of developing a new assistance program for income-eligible customers who are are not on the Discount Rate Program. More information will be available soon.  

Programs are subject to change without notice.  They are based on available funds.

How to Qualify and Apply

 
In addition to the age and/or disability income requirements listed above, residential customers must meet the following qualifications to be considered for the Discount Rate Program:

  • Be a single occupant, head of household or spouse of the head of household

  • Live in the unit, and the accompanying Tacoma Public Utilities account must be in your name

  • Have a single-metered account

  • Your household income must meet the income guidelines listed here:

Small payment assistance chart













 

To apply for utility assistance:

  1. Complete a Bill Payment Assistance application

  2. Sign the Utility Assistance Agreement form 

Bring the above application and form, as well as all  required documentation, to Tacoma Public Utilities between 10 a.m. and 3 p.m., Monday-Friday.

Additional documents may be required if they apply to you:


Tacoma Public Utilities
Customer Solutions Office
3628 S. 35th St.
Tacoma, WA 98409

Applications must be submitted with all required documents in order to be processed.

More Help Is Available

There are a several community programs that may be able to provide assistance.  Please contact the United Way Helpline by dialing 2-1-1 from your phone or 1 (800) 572-4357.