We understand some people may have challenges paying their utility bills. We are in the process of developing a new assistance program for income-eligible customers who are are not on the Discount Rate Program. More information will be available soon.
Discount Rate Program
Some customers may qualify for a 30% discount on their power, water, solid waste, surface water and/or wastewater bill. This program is available to qualified, low-income customers who are 62 years or older. Adults receiving disability income are also eligible for the program.
We are in the process of developing a new assistance program for income-eligible customers who are are not on the Discount Rate Program. More information will be available soon.
Programs are subject to change without notice. They are based on available funds.
In addition to the age and/or disability income requirements listed above, residential customers must meet the following qualifications to be considered for the Discount Rate Program:
- Be a single occupant, head of household or spouse of the head of household
- Live in the unit, and the accompanying Tacoma Public Utilities account must be in your name
- Have a single-metered account
- Your household income must meet the income guidelines listed here:
To apply for utility assistance:
- Complete a Bill Payment Assistance application
- Sign the Utility Assistance Agreement form
Bring the above application and form, as well as all required documentation, to Tacoma Public Utilities between 10 a.m. and 3 p.m., Monday-Friday.
Additional documents may be required if they apply to you:
Tacoma Public Utilities
Customer Solutions Office
3628 S. 35th St.
Tacoma, WA 98409
Applications must be submitted with all required documents in order to be processed.
There are a several community programs that may be able to provide assistance. Please contact the United Way Helpline by dialing 2-1-1 from your phone or 1 (800) 572-4357.