Public Utility Board Guiding Principles
TPU is committed to providing reliable, affordable, and sustainable services while delivering an excellent customer and community experience. The utility is governed by the five-member Public Utility Board, which oversees Tacoma’s electric and water utilities and its industrial freight-switching railroad. Board members are appointed by the Mayor and confirmed by the Tacoma City Council to serve five-year terms.
The board’s guiding principles provide a long-term framework to help TPU address key issues, including securing clean hydropower, enhancing regional water supply resilience, and strengthening strategic partnerships.
Guiding Principles
Customer and Community
Resource Stewardship and Sustainability
Financial Stability: Maintain responsible fiscal management to ensure fair, affordable pricing.
Resilience: Anticipate and adapt to climate, market, regulatory, and infrastructure changes and challenges.
Employee and Culture
Career Development: Offer opportunities for growth, development, and advancement.
Recruitment and Hiring: Ensure fair, inclusive hiring practices that attract and retain talent representative of the communities we serve.
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We deliver clean, reliable services essential to the quality of life.
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We will be a trusted community partner, where employees are proud to deliver equitable, affordable utility services.
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- Safety
- Belonging
- Customer Focus
- Integrity
- Respect