Our lobby will be closed to the public until further notice. For payment plans and assistance, call us at 253-502-8600. More info at

Water Trouble

Safe Drinking Water

Supplying you and your family with safe and reliable drinking water is our highest priority. Along with ensuring public health, maintaining water quality enhances our quality of life, supports the region’s economy and protects natural resources. Learn more about our water quality.


During regular business hours, Monday through Friday, 8 a.m. to 4:30 p.m.

  • For information about water quality, call us at 253-502-8207.
  • To report water leaks, outages, and emergency turn on/off, call us at 253-502-8384.

If you have a water concern or emergency outside of business hours, please call 253-502-8344.

Learn more about:

Discolored or dirty water

Water main flushing

Water quality FAQ

Current water supply outlook

Ever wondered what’s underground?

Water Trouble 1

In blue, the water main, service line, and water meter are what we own and maintain. You own the property-side service lines and plumbing, shown above in orange.