Protect yourself from payment scammers by understanding what types of scams are being run and what to do if you get a suspicious call or email about your bill. Tacoma Public Utilities takes the security of our customers seriously and wants you to be prepared if you are contacted by a scammer.
TPU SURVEY BEGINS THURSDAY, AUGUST 16
Beginning on August 16, 2018, Market Strategies International (MSI) is reaching out to customers via email invitation on Tacoma Public Utilities’ behalf to conduct a Products & Services survey. Potential participants are chosen at random and asked to complete a brief survey about our services. If you are contacted by MSI, you can feel confident that they are a reputable, national research firm operating on our behalf, and will not ask questions related to credit card information or other sensitive data. We anticipate that outreach will last approximately three weeks.
Demanding Customers Call to Pay Bill
Tacoma Public Utilities’ Customer Services team has been flooded by phone calls from customers concerned they may have been the target of a scam.
The call comes from 619-281-7444 and threatens disconnection. The woman on the phone is demanding that customers call 877-580-3767 to pay their bill.
We recommend that you do not answer calls from the numbers listed above. If you do answer, do not provide your information or call the subsequent number.
- Scammers posing as utility employees are contacting Tacoma Public Utilities customers mainly by phone.
- Scammers are threatening to shut off power if payments are not immediately made.
- Scammers are pressuring customers to obtain pre-paid credit cards or provide cash to make immediate payments.
- Scammers are targeting non- or limited-English speaking businesses.