Help protect yourself from being scammed on your utility bill by understanding what types of scams are being run and what to do if you get a suspicious call about your bill.
Tacoma Public Utilities:
- Will not call you and ask for your debit, credit or prepaid card info.
- Only asks for your payment card number if you call us to make a payment over the phone.
- Offers many ways to pay. You do not need to buy prepaid cards to make an immediate payment.
TPU callback number
Recently, a man has called TPU customers from a phone that shows up as Tacoma Public Utilities on caller ID. He tries to coerce customers into making an immediate payment of up to $1,200 and threatens to disconnect them if they do not pay.
The phone number that shows on caller ID is (855) 652-0599. People who call that number can select from a variety of options that mimic services provided by the utility. After selecting an option, an imposter will answer the phone and may sound like a credible utility employee.
Green Dot/Money Pak/Prepaid Card Scam
Scammers call customers and say their account is overdue and they are at risk of being cut off unless immediate payment is made. Scammers ask customers to get a prepaid card (Green Dot or Money Pak, or even PayPal) and call back to provide the card information for payment. It allows scammers to get customers’ money in a way that it will never be returned. Source: Federal Trade Commission
Email phishing scam
This scam involves email messages that look like they might be from the utility. The message may tell customers that their bill us “due upon receipt” or “past due.” Clicking on the link will prompt the download of malware. Source: Washington Attorney General’s Office
Account-related email messages from Tacoma Public Utilities will come from no-reply@MyTPU.org.
Topics we cover about your account via email include:
- Electronic utility bill
- Bill notification
- Registration completed
- Password reset
- User id retrieval
- Paperless bill enrollment
- Paperless bill ready
- Payment agreement reminder
- AutoPay withdrawal reminder
- Payment due reminder
- AutoPay enrollment
- AutoPay payment card expiring
- AutoPay payment card declined
- AutoPay cancel
- Payment card payment
- Quick pay payment
- Direct debit payment
- Direct debit scheduled payment
- Budget billing enrollment confirmation
Listen To a Scam Artist Caught On Tape
Watch and listen to this example
, caught on tape by Salt River Project, Arizona's largest utility. This video captures a call from someone posing as an SRP employee, trying to scam a customer.