William A. Gaines became the Director and CEO of Tacoma Public Utilities in 2007, after serving briefly as Tacoma Power superintendent. Bill has developed an exceptional record of success and accomplishment over the course of a 30-year utility industry career that has included senior executive roles at Seattle City Light and Puget Sound Energy.
His career has emphasized organizational leadership, strategic and energy supply planning, commercial transactions and policymaking. His educational background is in engineering and finance. Bill serves as a board member with several regional and national electric utility industry organizations, including the Large Public Power Council (LPPC). He also serves on the Tacoma/Pierce County Chamber of Commerce Board, the Pierce County Economic Development Board, and on advisory boards at Washington State University and the University of Washington.
Chris Robinson was named superintendent and COO of Tacoma Power in 2015. During his more than15-year tenure with Tacoma Power, Chris has served as power manager and assistant power manager. Prior to Tacoma Power, Chris worked as a consultant with multiple electrical utilities. Chris serves on the boards of the Public Power Council, River Partners and the Pacific Northwest Utilities Conference Committee.
Scott Dewhirst was named superintendent and COO of Tacoma Water in 2017. Scott’s experience includes 17 years at Newport News Waterworks including roles as the assistant director and the interim director. He holds degrees in both civil and environmental engineering and was the chair of the Virginia Section of the American Water Works Association in 2016.
Dale King was named superintendent and COO of Tacoma Rail in 2008. Dale served previously as the director of rail services for Weyerhaeuser Co. and has also served with Burlington Northern Railroad. Dale is a certified member of the American Society of Transportation & Logistics, now a part of APICS.
Steven Hatcher has served as Tacoma Public Utilities’ Customer Services manager since 2006. He is responsible for front-line customer service, field investigations and meter reading, billing, mail delivery services and low-income assistance programs. Steve has prior experience as a city administrator and is a retired United States Army officer with 20 years of military service. He is a member of American Association of Blacks in Energy and the Pierce County Black Collective; he is also a member of the E Source Customer Experience Executive Council.
Robert Mack retired from Tacoma Public Utilities in 2017 after serving as the deputy director for Public Affairs for 10 years. As an interim replacement, Jim Sant will oversee community and government relations, market development, economic development, marketing communications, and community and media services, until Bob's replacement is hired.
Jim Sant was named deputy director for Administration in 2012. He is responsible for budgets and organizational performance, insurance and claims, records management and financial oversight. Jim’s experience includes more than 10 years at Puget Sound Energy where he was the assistant treasurer and directed the utility’s financial planning and analysis, plus serving as regional director of finance at Verizon Wireless. Jim has more than 25 years of financial experience and is a member of the Washington Society of Certified Public Accountants.