• 2022: Putting customers first

    Hear from Director Jackie Flowers.
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Tacoma Public Utilities delivered on our mission to provide vital services to the community in 2022. We reduced customer COVID-19 arrearages, improved staff efficiency and emergency response, enhanced the customer experience- all while keeping our costs down.  For an overview of our financials and how they compare to previous years, view the 2022 Financial Highlights. 

2022 Public Utility Board

Meet the 2022 PUB
2022 Annual Report 1

Meet Our Management Team

Tacoma Public Utilities is governed by the Public Utility Board, the members of which appoint the Director of Utilities, currently held by Jackie Flowers. TPU is made of three divisions, Tacoma Power, Tacoma Water and Tacoma Rail and each division has their own Superintendent or COO. In addition, there is a Customer Services Manager and a Deputy Director of Administration directly under the Director of Utilities and serving all of TPU. Together this team leads and oversees the operations of Tacoma Public Utilities.

Meet the Team
2022 Annual Report 2

Tacoma Power 2022 Highlights

Tacoma Power’s mission is to provide affordable and reliable electric services, aa mission we proudly delivered despite the ongoing COVID-19 pandemic, supply chain issues, and climate change impacts. 

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2022 Annual Report 3

Tacoma Water 2022 Highlights

Our mission is to provide clean, reliable water. We focused our strategic plan and annual goals to align with this mission, with the addition of transitioning our building and staff to a hybrid workplace model. 

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2022 Annual Report 4

Tacoma Rail 2022 Highlights

Since 1914, Tacoma Rail has worked to meet our primary goal of providing efficient, cost-effective rail service. 2022 was no exception; we provided service to areas as diverse as the Port of Tacoma and Tacoma’s industrial areas (Tidelands Division), Lakeview (Capital Division), and Frederickson (Mountain Division).

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