To report a power outage, broken line or broken power pole, call (253) 502-8602.

Please call only once to keep the line open for other customers, and please be patient; because so many people can be affected by a major storm outage, phone lines may be busy.

We need from you:

• Name
• Address of the place without power
• Phone number (for possible call back)
• Approximate time the outage started and if it is still in progress
• Any visible damage or specific problem, such as a tree in a power line, a wire down, an audible explosion, a broken pole, etc.)

What can we tell you?
When you call, we probably won't be able to tell you how long the power outage will last. The length of the outage depends on the extent of the damage and the kind of repairs that we have to make. Work may be hampered by bad weather or darkness. Our crews will work around the clock until your electricity is restored.

Restoring power after an outage is a complex job. The goal is to restore power safely to the greatest number of people in the shortest time possible. Priorities vary depending on the situation.

Stay safe
Check out our safety tips for:

• Before an outage
• During an outage
• After an outage

We also have safety information on generators, tree trimming, storm debris disposal and much more. Learn more about keeping you and your family safe during an outage.