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Ductless Heat Pump

Why you should upgrade your home with a ductless heat pump

Money & energy savings: Installing an efficient ductless heat pump (DHP) allows you to heat and cool your home while using less energy and lowering your utility bill. Compared to traditional electric baseboard or electric forced air furnaces, DHPs use 25-50% less energy, which means significant annual savings for you.

Reliable, clean & quiet: DHPs are also reliable, easy to operate using a remote control and provide consistent heat and cool air. They have built-in air filters to keep equipment clean and improve indoor air quality. And DHPs use ultra-quiet fans to reduce noise common to other heating and cooling systems.

Easy to install & maintain: A DHP includes two main parts: An indoor unit and an outdoor unit. The indoor unit is mounted to the wall in your main living area. It is connected to the outdoor unit, which is placed on ground level, with copper pipes and electric wiring. Connecting the units only requires making a three-inch hole in your exterior wall, so installation is relatively easy. In contrast to central heat pumps, DHPs do not require you to install a duct system throughout your house.

Incentives we offer for ductless heat pumps

We offer three incentives to help you pay for a ductless heat pump for your home or multi-family property (up to four units). Choose one of these:

Ductless Heat Pump 1

7-year 0% interest loan details

You can get up to a $4,000 loan for a ductless heat pump (with a monthly loan payment of about $48). If the total project cost exceeds the loan amount, you are responsible for any remaining balance.

Requirements for a 0% interest loan:
  • Your application and project must be pre-approved by Tacoma Power.
  • The home where the ductless heat pump is installed is served by Tacoma Power.
  • The loan applicant owns the home and land.
  • The loan applicant has a good TPU payment and credit history.
Use a Participating Contractor

A Tacoma Power Participating Contractor must install the ductless heat pump. They are well-trained on all aspects of our program, and will ensure you meet these technical requirements necessary to qualify for the loan:

  • The project must meet local building, electrical, and mechanical codes. Proof of permit is required or projects within the City of Tacoma.
  • Installation must follow the manufacturer’s specifications and be completed by a technician who is trained and certified on the brand and model of equipment installed.
  • The installing technician must also be Performance Tested Comfort Systems certified.
  • More than 90% of the home must be heated by the new ductless heat pump.
  • The ductless heat pump must be located in the main living area.
  • Only high-efficiency heat pumps may be used, which requires the product to be AHRI certified with a minimum 9.0 HSPF and 14 SEER rating.
  • The ductless heat pump must be listed no the qualified products list from the Bonneville Power Administration.

See the full list of equipment and installation requirements your contractor is required to follow by clicking here.

Not eligible for a 0% interest loan:
  • Multi-family properties with 5 or more units
  • New construction properties
  • Do-it-yourself installations
  • Properties that have previously received an incentive from Tacoma Power for a heat pump
  • Limited liability companies or corporations
Required documents for a 0% interest loan:

These are the required documents you’ll need to work with your contractor to complete and submit to Tacoma Power before getting started:

After your project is complete, your contractor will need to submit the following to Tacoma Power:

Ductless Heat Pump 2

Contractor discount details

We’ll cover a portion of the bill from your Tacoma Power Participating Contractor. You can get $500 off a ductless heat pump.

Requirements for a contractor discount:
  • The home where the ductless heat pump is installed is served by Tacoma Power.
  • The applicant owns the home and land.
Use a Participating Contractor

A Tacoma Power Participating Contractor must install the ductless heat pump. They are well-trained on all aspects of our program, and will ensure you meet these technical requirements necessary to qualify for contractor discount:

  • The project must meet local building, electrical, and mechanical codes. Proof of permit is required or projects within the City of Tacoma.
  • Installation must follow the manufacturer’s specifications and be completed by a technician who is trained and certified on the brand and model of equipment installed.
  • The installing technician must also be Performance Tested Comfort Systems certified.
  • More than 90% of the home must be heated by the new ductless heat pump.
  • Only high-efficiency heat pumps may be used, which requires the product to be AHRI certified with a minimum 9.0 HSPF and 14 SEER rating.

See the full list of equipment and installation requirements your contractor is required to follow by clicking here.

Not eligible for a contractor discount:
  • Multi-family properties with 5 or more units
  • New construction properties
  • Do-it-yourself installations
  • Properties that have previously received an incentive from Tacoma Power for a ductless heat pump
Required documents for a contractor discount:

These are the required documents you’ll need to work with your contractor to complete and submit to Tacoma Power before getting started:

After your project is complete, your contractor will need to submit the following to Tacoma Power:

Ductless Heat Pump 3

Deferred loan & bonus rebate details

If your income doesn’t exceed the allowed maximums, we’ll cover the cost of your project with a $3,500 loan and a bonus rebate of $500. You owe nothing and pay nothing until you sell your home.

Deferred Loans 19

Requirements for a deferred loan & bonus rebate:
  • Your application and project must be pre-approved by Tacoma Power.
  • The home where the ductless heat pump is installed is served by Tacoma Power.
  • The loan applicant owns the home and land.
  • The loan applicant as a good TPU payment and credit history.
Use a Participating Contractor

A Tacoma Power Participating Contractor must install the ductless heat pump. They are well-trained on all aspects of our program, and will ensure you meet these technical requirements necessary to qualify for contractor discount:

  • The project must meet local building, electrical, and mechanical codes. Proof of permit is required or projects within the City of Tacoma.
  • Installation must follow the manufacturer’s specifications and be completed by a technician who is trained and certified on the brand and model of equipment installed.
  • The installing technician must also be Performance Tested Comfort Systems certified.
  • More than 50% of the home must be heated by the new ductless heat pump.
  • The ductless heat pump must be located in the main living area.
  • Only high-efficiency heat pumps may be used, which requires the product to be AHRI certified with a minimum 9.0 HSPF and 14 SEER rating.
  • The ductless heat pump must be listed no the qualified products list from the Bonneville Power Administration.

See the full list of equipment and installation requirements your contractor is required to follow by clicking here.

Not eligible for a deferred loan & bonus rebate:
  • Manufactured homes
  • Multi-family properties with 5 or more units
  • New construction properties
  • Do-it-yourself installations
  • Properties that have previously received an incentive from Tacoma Power for a heat pump
  • Limited liability companies or corporations
Required documents for a deferred loan & bonus rebate:

These are the required documents you’ll need to work with your contractor to complete and submit to Tacoma Power before getting started:

After your project is complete, your contractor will need to submit the following to Tacoma Power:


How to get started

Residential Incentives 2

Pick a Tacoma Power Participating Contractor (or a few) to give you some bids or your new heating & cooling system.

Not only will Participating Contractors tell you the project cost, they will advise you on the best system for your home and needs — either a ductless heat pump or a central heat pump.

Residential Incentives 1

Once you’ve selected your Participating Contractor and heating & cooling system, you can work together to fill out your project application.

It’s here where you’ll indicate what incentive you want to use — a loan, contractor discount or deferred loan & bonus rebate.

Residential Incentives 4

Submit your application to Tacoma Power for project and incentive approval.

Residential Incentives 3

Once you’re approved, your Participating Contractor will get to work upgrading your home.

Enjoy the comfort and lower utility bill your new heating & cooling system provides.


Find a Contractor

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