The News Tribune publishes Director Flowers’ response to threat against utility workers

By Jackie Flowers, Director, Tacoma Public Utilities

Originally published in the The News Tribune, Aug. 18.

Last week we were reminded how dangerous utility work can be.

Two Tacoma Public Utilities (TPU) employees were threatened by a person with a handgun when they went to check on an electric meter alarm. As your August 13th article stated, the person’s handgun was fired near one of our employees and the weapon was later pointed at them. After a five-hour standoff, the Pierce County Sheriff’s SWAT team took the suspect into custody without further incident.

Thankfully, our employees were not physically harmed.

Providing a safe workplace for our dedicated employees is TPU’s top priority. It’s why we supported state legislation sponsored by State Rep. Mike Pellicciotti that allows for stronger criminal sentences for those convicted of assaulting utility workers. With the support of Pierce County legislators and Gov. Inslee, the law went into effect last month.

We train our utility workers on lifesaving measures, how to perform CPR and also how to de-escalate tense or hostile situations. I believe it was this training that helped our employees stay safe last week. We will use this scenario as an example to continue our employee education and safety training. My job is to keep our employees as safe as possible and I am committed to continuous improvement of our policies and procedures at TPU.

Fortunately, continuing advancements in the utility industry will help us in our safety efforts for employees and our community.

In 2020, we will begin installing advanced meters that will provide our customers with new services and reduce the chances of this type of hostile incident occurring in the future. These new meters will also help us identify outages or issues with our system so we can quickly and safely restore your service.

We have an amazing team at Tacoma Public Utilities. In my first year at TPU, I have repeatedly seen how deeply dedicated our employees are to serving our customers. On the flip side, I have seen numerous acts of kindness and care given to our employees by the community.

Following a weather event, vehicle collision with utility equipment, or other act of nature, our employees are quickly out in your communities doing what they can to safely restore service and more often than not, you are there supporting them. Waves of hello, honks of support, hot chocolates during a winter storm — these gestures keep our workers focused on the mission of their task: helping you.

We are not the only ones, there are public servants all around us in this community – city staff, public health providers, first responders, transit workers, the men and women who serve in our armed forces, amongst many others. Every day, these dedicated people quietly and competently serve us, even under hazardous conditions or in the face of danger.

Let’s remember these amazing people, please continue to thank them, and let’s do whatever we can to make sure that they return home safely once their jobs are done.


Additional Resources

Learn more about our Advanced Meter project

View and bookmark the Tacoma Power outage map

Attend a Public Utility Board meeting

View All News