No power at home?
It could be a number of things.
1. View our outage map. A circle on the map near your address may confirm an outage in your neighborhood.
2. Check with your neighbors to see if they have power. The outage could be a larger issue not yet on the map, or it could be isolated to your house.
4. Check your mast or the disconnect outside below your meter base (see diagram below).
5. Call us at (253) 502-8602 to report the outage.
It helps us to know:
- Your address
- Are your lights dim or completely out?
- Are your neighbors' lights out, too?
- Can you see any damage, like a tree in a power line or a broken power pole?
- Did you see or hear anything, like a flash, fire or pop?
6. Turn off all appliances, water heater, computers, TVs, air conditioning and heating units, and lights (major appliances can be turned off at the breaker box). When power is restored, turn items on one at a time. Heavy instant demand when we're trying to restore power can cause a secondary outage. For tips on food safety, see the Centers for Disease Control's website.
7. Turn on a porch light and one inside light so you and our crews will know when your service is restored.
8. Use your phone (you can charge it in your car) or tablet to follow us on Facebook and Twitter for outage updates and information.
9. If your neighbors' power comes back on but yours does not, please call us again and let us know. The problem may be isolated to your house.
10. Use generators properly. Improperly installed generators can seriously injure our crews.
If someone in your household depends on life support, we may be able to prioritize returning power to your address if you've called us before the outage occurs. If someone in your household depends on life support, call us BEFORE AN OUTAGE at (253) 502-8600 so we can make a note of it.
Also, remember to prepare for an outage at your business.