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Payment Arrangements, Late Bills & Accounts in Collection

 


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Late Payments

 

Utility payments are due 15 days after the bill is mailed. Both the due date and mailing date appear in the top right corner of the front of the page and in the top right corner of the detachable payment stub.  
 
Top of Bill:
top right bill
 
 
Detachable Stub
detachstub

If you are unable to pay your bill, contact customer service as soon as possible to request payment arrangements.

Late payment charges are added if bills are not paid on time. The charge is $3 or 1% of the outstanding bill, whichever is more.  Unpaid bills and deposits may result in a service disconnection. There are additional fees to reconnect your service.
 
  • Business Customers: Contact the Business Solutions Office at (253) 502-8606

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Payment Arrangements 

 
If you are unable to pay your bill by the due date, call our 24-hour automated customer service line as soon as possible to request payment arrangements.  Making payments arrangements early provides greater flexibility and helps to ensure there is no disruption in your service.
 
  • Business Customers: Contact the Business Solutions Office at (253) 502-8606

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 Accounts in Collection 

 

If you received a letter from Municipal Services Bureau (MSB), a credit/collections agency, please  contact their office directly at 1 (800) 616-0166 to settle your unpaid debt. Tacoma Public Utilities cannot assist you with these accounts.

Once debt has been sent to MSB, it is your responsibility to resolve the matter directly with their office. MSB has skilled staff to help you settle your debt. Contact them to make payment arrangements during office hours, which are Monday through Friday, 5 a.m. to 9 p.m., and Saturday, 5 a.m. to 3 p.m.

Collection and credit actions will proceed on outstanding balances 30 days after the account is placed at MSB. The longer you delay payment, the more interest will be added to your outstanding balance. 

Customers cannot open a new service account until the amount in collection is paid in full. 

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