2025 Management Services Office Highlights

Our team delivers enterprise budget planning, reporting, and financial analysis for TPU. 

Achievements

Launched a project team to streamline the budget and rate development ahead of the 2027-28 biennium, including improved reporting for the Public Utility Board. 

• Implemented a more efficient enterprise process to collect and monitor 197 operational goals across TPU. 

The Public Records Office helps the City of Tacoma meet the requirements of the Public Records Act and provides full assistance to requestors.  

Achievements

Received 4,519 public disclosure requests and completed 3,741. 

• Delivered the City’s first comprehensive Public Records Act training, reaching about 1,000 employees. 

• Launched a new Public Records Office landing page to improve public access to information. 

RIM provides guidance and services to help TPU divisions organize, manage, and dispose of records. 

Achievements

• Processed 145 records work orders and 16 search requests. 

• Completed 28 onsite destructions and properly disposed of 248 boxes. 

• Provided 41 consultations to support compliant, efficient records practices. 

MSO manages TPU’s risk exposure, claims, and insurance coverage. 

Achievements

• Closed 130 third-party damage claims and managed 123 new or on-going cases.   

• Filed 104 subrogation claims seeking restitution.  

• Strengthened liability and property insurance coverage and began succession planning for the long-tenured Senior Risk Analyst.    

Emergency Management helps TPU prepare for, respond to, and recover from emergencies or disasters.  

 Achievements

• Completed TPU’s enterprise Emergency Management RACI and updated the five year plan. 

• Researched new EOC software for 2026 implementation. 

• Conducted monthly satellite phone tests and supported division level exercises. 

• Responded to the December atmospheric river event and Bear Gulch Fire. 

• Drafted a new COOP 101 training and supported leadership with ICS training. 

• Completed the Hazard Mitigation Plan Addendum for Pierce County. 

• Conducted Incident Command System Training for utility leadership. 

Established in 2025, The People & Culture team supports TPU-wide workforce development, belonging, and equity. 

Achievements

• Designed TPU’s succession planning program, launching with Tacoma Power in 2026. 

• Updated the Employee & Culture Guiding Principle. 

• Led an enterprise hiring experience improvement effort to support continuous improvement. 

• Delivered the TPU Mentor Program for 151 participants across all TPU divisions and General Government — with near gender parity. 

• Expanded internship pathways, including 38 Seed interns (hiring10%) and the award-winning Strickland Fellowship serving 13 students in the fall. 

• Supported the transition to the Unified TPU Equity Committee Charter V2. 

• Served as 2025 Board Chair of the Pacific Northwest Center of Excellence for Clean Energy. 

• Developed TPU’s People & Culture Playbook and 2026 workplan. 

In partnership with the City’s Information Technology Department (ITD), MSO supported TPU’s transition from SAP ECC to the S/4HANA Rise cloud platform and SAP Service Cloud. 

Milestone 

• The new system went online November 2025, was under budget, and provides TPU with a modern, stable platform through at least 2040. 

• We helped shift TPU’s equity governance to a unified, enterprise approach with a clear charter and aligned roles.  

Milestones 

• Advanced the Unified TPU Equity Committee Charter V2 and engaged TPU’s Executive Leadership Team.  

• Hosted a half-day retreat focused on belonging, allyship, and psychological safety in collaboration with divisional equity committees in Tacoma Power and Tacoma Water. Advised Tacoma Rail on forming its Divisional Equity Committee.

Impact 

A unified structure builds consistency, clarity, and a stronger sense of belonging — benefiting employees, customers, and the community. 

Offsite Storage Inventory

• Updated records for about 3,000 stored boxes, increasing the number eligible for disposition from 2,192 to 8,751.  

PUB Motions & Resolution Library

• Created a SharePoint Library and uploaded about12,000 scanned Public Utility Board documents from 1952 to 2018, increasing transparency and accessibility. 

Personal File Shares Cleanup

• Reviewed and dispositioned 518 shares and 822 folders, freeing more than 1 TB of digital storage. 

Microsoft 365 Security Labels

• Improved the identification and classification of sensitive and confidential information and supported the development of Policy 4.30, Information Classification. 

• Delivered a full year of mentor programming, networking events, and a year‑end panel. 

• Ran TPU’s Intern Supervisor Orientation Series. 

• Completed the first academic year of the Strickland Fellowship. 

• Helped define TPU’s belonging behaviors and contributed to a revised Employee & Culture Guiding Principle. 

• Updated the Public Disclosure Policy with City Legal to clarify procedures and fees. 

• Customer insights and equity updates to be added. 

• Process improvements, standardization, or automation:  
  • Led enterprise improvements to the hiring process, training, and position management. 

• • Advanced TPU’s Classification and Compensation Initiative, scheduled for completion in 2026. 

Note: Corrective Actions and Leadership site visits were not standard operational expectations for all divisions, and the data may reflect this inconsistency. Additionally, due to limitations with the existing data platform, some divisions tracked their own data independently, some of which may or may not be fully represented here.  

• Training, drills, or partnerships: Organized the annual Drop, Cover, and Hold On earthquake drill on Oct. 16.  

• Delivered belonging-centered training and Equity Advisory Committee programming. 

• Supported Engineers Week and expanded pathways into TPU careers. 

• Strengthened partnerships with UW Tacoma and Degrees of Change. 

• TPU Mentor Program recognized by proclamation Tacoma City Council during National Mentoring Month. 

• The SAP upgrade improved TPU’s customer service systems with a more modern, user-friendly platform. 

• Made decades of Public Utility Board documents accessible through a new SharePoint Library. 

• Supported cross-division emergency response during December’s atmospheric river events.