Continuing to provide clean, reliable, and equitable services
In 2025, we delivered essential services with dedication, innovation, and a focus on the people we serve.
For an overview of our divisions’ financials, view the 2025 financial highlights for Tacoma Power, Tacoma Water, and Tacoma Rail.
In 2025, we delivered essential services with dedication, innovation, and a focus on the people we serve.
For an overview of our divisions’ financials, view the 2025 financial highlights for Tacoma Power, Tacoma Water, and Tacoma Rail.
2025 Tacoma Power Highlights
Tacoma Power delivers clean, reliable services essential to quality of life. For over 130 years, we have generated clean, renewable hydropower to provide reliable, affordable electricity for our customers.
Read more2025 Tacoma Water Highlights
Tacoma Water provides high-quality, reliable drinking water to customers across Tacoma and partner service areas. In 2025, the division continued its long-standing commitment to stewardship, system resiliency, customer support, and equitable water service.
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2025 Tacoma Rail Highlights
Tacoma Rail has provided efficient, cost-effective rail service since 1914. In 2025, we continued to deliver safe, reliable operations across the Port of Tacoma, Tacoma’s industrial areas (Tidelands Division), and Lakeview (Capital Division). Strong performance metrics and ongoing technology improvements reinforced Tacoma Rails reputation as a reliable, customer focused freight provider supporting regional economic activity.
Read more2025 Management Services Office Highlights
The Management Services Office (MSO) provides essential administrative and operational support across Tacoma Public Utilities (TPU). MSO oversees utility-wide budget and financial management, risk, records management, public disclosure, and employee safety during emergencies. In 2025, we also launched the People & Culture Program to strengthen belonging, workforce development, and the employee experience.
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2025 Customer Experience & External Affairs Highlights
Customer Experience & External Affairs (CXEA) helps make utility services more accessible, equitable, and responsive. Guided by our North Star commitment ensuring customers and the community experience compassion and equity in action, CXEA creates meaningful interactions that help customers feel understood, valued, and empowered. CXEA includes Customer Services, Communications, Community & Government Relations, and Market Strategy & Analytics. Together, these teams support hundreds of thousands of customer interactions each month, strengthen community relationships, drive customer experience improvements, and support employee giving and volunteerism.
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