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We are upgrading our phone system on Monday, March 27 at approximately 4:30 a.m. During this time, our phone lines will be unavailable. We expect the upgrade to be complete well before business hours. Alternate ways to contact our Customer Service team include emailing cservice@cityoftacoma.org or sending a secure request through MyAccount.

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  • 2020: A Pandemic Year of Adaptation and Change

    Hear from TPU Director Jackie Flowers
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Success amid uncertainty

2020 was full of uncertainty and change for Team TPU and our community as the COVID-19 virus spread throughout Pierce County and the world. However, we adapted and adjusted under stressful circumstances to deliver on our mission of providing clean, safe, reliable electricity, water, and rail services to the communities we serve. For an overview of our financials and how they compare to previous years, view the 2020 Financial Highlights.

Please note: We no longer print and mail hardcopies of our annual report. If you’d like to receive an email when future annual reports are published online, please complete the form below.

2020 Public Utility Board

Meet the 2020 PUB
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Meet the TPU Management Team

Tacoma Public Utilities is governed by the Public Utility Board, the members of which appoint the Director of Utilities, currently held by Jackie Flowers. TPU is made of three divisions, Tacoma Power, Tacoma Water and Tacoma Rail and each division has their own Superintendent or COO. In addition, there is a Customer Services Manager and a Deputy Director of Administration directly under the Director of Utilities and serving all of TPU. Together this team leads and oversees the operations of Tacoma Public Utilities.

Meet the team
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Tacoma Power 2020 Highlights

Tacoma Power provided affordable, reliable electricity while ensuring physical and financial wellbeing through pandemic safety protocols, offering emergency assistance programs, and exceptional customer service during a global pandemic.

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Tacoma Water 2020 Highlights

The Tacoma Water vision to be “an exceptional community resource empowering employees to deliver life-sustaining value” with clean, reliable water was in clear focus during the unforeseen and uncertain events of 2020. The utility’s core values, such as safety, stewardship, and adaptability, drove us daily to provide clean, reliable water while keeping our workforce safe and prepared.

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Tacoma Rail 2020 Highlights

In 2020, Tacoma Rail continued to meet its goal of providing efficient, cost-effective rail service in its service area. That work required continual investment in infrastructure and a disciplined tactical plan to respond to fluctuations in local, national, and world economies about the rail industry.

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