Late Payments

Utility payments are due 15 days after the bill is mailed. Both the due date and the mailing date appear on each bill. If you are unable to pay your bill by the due date, please take one of these actions as soon as possible to set up a payment arrangement:

• Login to MyAccount and find the “Customer Enrollments” section. Click the “Enroll” button next to “Payment Agreement” and follow the instructions.
• Call the Business Solutions Office at 253-502-8606. We will work with you to make arrangements for your payment.

Keep in mind:

• Setting up a payment arrangement does not waive a late fee.
• Late payment charges are added to the account 24 days after the bill date; the charge is $3 or 1% of the outstanding bill, whichever is more.
• Unpaid bills and deposits may result in service being discontinued. Additional fees are applied to restore service.

Our Business Solutions team is happy to answer any questions you have about your utility bill.