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Property Managers

 

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Manage Your Tenant Utility Transfers With Just a Click!

If you own or manage rental property, you may be eligible to use this portal to manage utility services provided by Tacoma Power and Tacoma Water. 


Information Overview: 


User Guide & Forms: 





 

 

 
 

 

Property Management Portal Overview
 

The TPU Property Manager portal allows you (or your agent) to:

  • Access current occupant(s) name and move in date 
  • View pending move in and move out activity 
  • Complete move-in and move-out requests 
  • View account summaries, including unit addresses and owner balances 
  • View pending service order information 
  • Receive email confirmation of your transactions
  • Contact the Business Solutions Office with any questions or concerns
The portal does not provide financial details about your tenants.
 
 


Attention - City of Tacoma Properties ONLY:

While TPU includes billing for City of Tacoma Environmental Services, TPU does not manage these services and they cannot be managed through the portal.   Please contact the City of Tacoma to manage these services. 

 

 

 

 
 

  

 

  

 

 

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Portal Registration 
 

To register for access to the portal, you must first have an active Landlord Service Continuation Agreement (LSCA) with TPU. For questions, please contact our Business Solutions Office at (253) 502-8606 or cservice@cityoftacoma.org.

Requesting Access:

Property Manager Access Team
Tacoma Public Utilities
3628 S. 35th St.
Tacoma, WA 98409

Our Business Solutions Office will confirm eligibility and complete the registration process.  Once processed, you will receive an email with instructions for accessing the website.

 

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Landlord Service Continuation Agreement (LSCA)

 

A Landlord Service Continuation Agreement (LSCA) ensures utility service(s) remain active and billed to the owner while the property/unit is vacant.

The owner/agent agrees to notify Tacoma Public Utilities (TPU) with changes in occupancy before they occur. The owner/agent also agrees to notify TPU of any sale of a property listed in a LSCA agreement so that it can be removed.

If the electric and/or water service becomes disconnected for non-payment of the tenant’s utility bill, the service will remain off until the delinquent balance is paid in full by the tenant or the tenant vacates the property and the owner or property manager authorizes the reconnection and the utility service to be transferred back into the owner’s name.

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