Skip Navigation
Decrease Normal Increase

Disclaimer & Copyright

Tacoma Public Utilities (TPU) presents the information on this Web site as a service to its customers and other Internet users. 

Due to the rapidly changing nature of our business and our reliance on information provided by outside sources, we make no warranty or guarantee concerning the accuracy or reliability of the content at this site or at other sites to which we link. Links are provided as a service, but TPU does not intend links to be referrals or endorsements of the linked entities.

TPU does not guarantee the performance or the availability of the website at a particular time or for a particular purpose. TPU reserves the right in its exclusive discretion at any time without notice to amend, limit, modify, suspend or terminate the website.
All rights are reserved. The content of this website is copyrighted and may not be reproduced in any form including digital and print for any non-commercial purpose so long as this notice remains visible and attached hereto.


Privacy Policy

This privacy notice discloses the privacy practices for This privacy notice applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.


Information Collection, Use and Sharing

We are the sole owners of the information collected on this site. We will collect and access information that you voluntarily enter directly into the website or provide via email. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, for example, processing your payment with our secure payment partner, Trust Commerce, or as otherwise directly necessary to render or conduct a legitimate business activity related to the utility service provided by Tacoma Public Utilities.

We may use “cookies” to automatically collect information. A cookie is a small amount of data generated by a website and saved by your web browser. We may use cookies to understand how you interact with our website and for tracking paths. Cookies do not collect personal information. 

Your Access to Information 

You can do the following at any time online when it’s convenient for you:
  • Change your user ID and password.
  • Update your email address and phone numbers.
  • Update your mailing address.
  • Manage your bank accounts.

If at any time you have concerns about your data or need assistance, please contact us via the Customer Services email address or phone number given on our website.



We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

All sensitive information that we collect (such as credit card data) is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page. 

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees and pre-authorized agents of Tacoma Public Utilities who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.