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Payment Assistance


We may be able to help

We understand some people may have challenges paying their utility bills. We have a number of services to help those who qualify.

Some customers may qualify for a 30% discount on their power, water, solid waste, surface water and/or wastewater bill. Customers may also qualify for a discount on Click! cable television services.

Assistance programs
These programs can provide some financial assistance to those residential customers whose income qualifies (see chart below) and who meet other qualifications.

  • Discount Rate Program
    • For customers who are 62 years of age or older or disabled adults receiving disability income
  • Water & Environmental Services Assistance
    • Available once in a 12-month period
    • You must pay the difference of delinquent account charges before you receive these assistance funds
  • Tacoma PowerAid
    • The home must have permanent electric heat
    • Customers who do not have the Discount Rate may be eligible for this program
    • Available once in a 12-month period (Nov. 1 to May 31)
    • You must pay the difference of delinquent account charges before you receive these assistance funds


How to Qualify and Apply

Residential customers must meet these qualifications to be considered for any assistance from Tacoma Public Utilities:

  • Be a single occupant, head of household or spouse of the head of household

  • Live in the unit, and the accompanying Tacoma Public Utilities account must be in your name

  • Have a single-metered account

  • Your household income must meet the income guidelines listed here:

2014 Discount Rate chart

To apply for utility assistance:

  1. Complete a Bill Payment Assistance application

  2. Sign the Utility Assistance Agreement form 

Bring the above application and form, as well as all of these required documents, to Tacoma Public Utilities between 10 a.m. and 3 p.m., Monday-Friday.

Additional documents may be required if they apply to you:


Tacoma Public Utilities
Customer Solutions Office
3628 S. 35th St.
Tacoma, WA 98409

Applications must be submitted with all required documents in order to be processed.

 

More Help Is Available

The Family Need Program offers help once in a 12-month period to people whose income qualifies (see chart below). Also:

  • You must live in the home, with the accompanying Tacoma Public Utilities account in your name

  • The home must have permanent electric heat

  • Have a single-metered account

  • Your household income must meet the income guidelines listed here:

2014 Family Need chart

 

Call the agency in the area in which you live to schedule an appointment and for information about the Family Need Program.

For additional assistance
The United Way of Pierce County may be able to help. Dial 2-1-1 (from any phone in the 253 area code), (253) 572-4357 or (800) 572-4357.

All programs are subject to change without notice. They are based on available funds.