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Billing & Payment

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MyAccount - Pay Online
Pay your utility bill online using MyAccount. Pay by direct debit from your checking account, or use a Visa, Discover or MasterCard. Simply register, log in and begin managing your account. 

Budget Billing
Want consistent payments each month? Enroll in Budget Billing.

Late Payments
Utility payments are due 15 days after the bill is mailed. Both the due date and mailing date appear on your bill.

If you are unable to pay your bill, call our 24-hour automated customer service line at
(253) 502-8608 as soon as possible to request payment arrangements.

Late payment charges are added if bills are not paid on time. The charge is $3 or 1% of the outstanding bill, whichever is more.

Unpaid bills and deposits may result in a service disconnection. There are additional fees to reconnect your service.

Pay Box

It's easy to pay your utility bill at one of our 12 Pay Box locations. Find a Pay Box at select Safeway stores throughout Pierce County and at the Tacoma Public Utilities administration building.

Some Pay Box locations are open 24 hours a day, seven days a week; all offer English and Spanish prompts.

Pay Box accepts payments by:

  • Cash
  • Visa
  • Discover
  • MasterCard

You can pay on these accounts at a Pay Box:

  • Tacoma Power
  • Tacoma Water
  • Click!
  • Wastewater
  • Surface Water
  • Solid Waste
  • Pay-As-You-Go


Mail & Phone

Mail payments by check or money order to:

Tacoma Public Utilities
P.O. Box 11007
Tacoma, WA 98411-0007

Call us at (253) 502-8608 to pay by Visa, Discover or MasterCard over the phone. Have the last four digits of the primary account holder's (first person listed on the bill) Social Security number available.

In Person

Visit the Tacoma Public Utilities Administration Building to pay by:

  • Cash
  • Check
  • Cashier's check
  • Debit
  • Visa
  • Discover
  • MasterCard
  • Money order

The Customer Services lobby is open 8 a.m. to 5:30 p.m., Monday through Friday.

Drop box
You can pay by check at one of our drop boxes outside the main building. There's a drive-up drop box in the parking lot across from the main building and walk-up drop boxes at the front and west entrances. Those payments will be processed the next business day.

Tacoma Public Utilities
3628 S. 35th St.
Tacoma, WA 98409