If you received a letter from Municipal Services Bureau (MSB), a credit/collections agency, contact their office directly at 1-800-616-0166 to settle your unpaid debt. Tacoma Public Utilities cannot assist you with these accounts.

Once debt has been sent to MSB, it is your responsibility to resolve the matter directly with their office. MSB has skilled staff to help you settle your debt. Make payment arrangements with them by calling 1-800-616-0166 Monday through Friday, 5 a.m. to 9 p.m., and Saturday, 5 a.m. to 3 p.m.

Collection and credit actions will proceed on outstanding balances 30 days after the account is placed at MSB. The longer you delay payment, the more interest will be added to your outstanding balance.

Customers cannot open a new service account until the amount in collection is paid in full.