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Curran Road Customer Information

On June 6, 2017, the Tacoma City Council approved the Curran Road Mutual Water Association’s (Curran Road) request to transfer water management operations to Tacoma Water, effective November 1, 2017.  Curran Road has been a customer of Tacoma Water since the early 1940s, so residents will continue to receive the same high quality water they have come to expect.  

At Tacoma Water, we strive to ensure public health, enhance quality of life, support the region’s economy and protect natural resources. Our staff takes pride in supplying you and your family with safe, reliable drinking water.

Tacoma Water is currently planning for a seamless transition of service.  Between now and the beginning of November, our staff will be in the area mapping locations of water meters, hydrants and valves.  Staff will also be conducting surveys to adequately prepare for future water system improvements.

Curran Road will continue to manage the water supply for its customers until October 31, 2017.  You should receive a final bill from Curran Road in November.

Contact Us

For questions or concerns about the transition from Curran Road to Tacoma Water, please contact Shelly Shaffer at (253) 502-8740.

 

 


Frequently Asked Questions (FAQs)


The questions below are some of the most typical we receive. For questions or concerns about the transition from Curran Road to Tacoma Water, please contact Shelly Shaffer at (253) 502-8740. 

Q:  Why am I still getting bills from the Curran Road Mutual Water Association?

A:  Curran Road will continue to own and operate the system through October 31, 2017. The bills you are currently receiving from Curran Road are for water services provided by them during this time.  

Q:  When will I start receiving bills from Tacoma Water?

A:  Tacoma Water will assume management of the Curran Road service area on November 1, 2017.  Tacoma Water bills separately for water services and surcharge fees.  Water services are billed bi-monthly (every two months), while surcharge fees are sent monthly.

Monthly surcharge fees - Surcharge fees will be used to pay for required water system improvements within the Curran Road service area and are the same as "Ready-to-Serve" charges.  You should expect to receive your first surcharge bill during the last week of December 2017.

Bi-monthly water service bills - You should expect to receive your first water bill the last week of December 2017 for services rendered November - December 2017.  

Q:  Will my water bill increase with this change?

A:  Our current rates became effective on April 1, 2017, and new rates will go into effect on January 1, 2018. While we know any increase has an effect on people, we are pleased to say that Tacoma Water rates are still among the lowest in the area.

Learn more about our rates process for 2017/2018.

Q:  What do I need to do to set up an account with Tacoma Water?

A:  Tacoma Water is working directly with Curran Road to create all customer accounts. If you have questions about your account, please contact Shelly Shaffer at (253) 502-8740.

Q:  Will there be any change in the quality of my water?

A:  No.  Curran Road has been purchasing its water supply from Tacoma Water since the early 1940s.  Tacoma Water provides high-quality drinking water from the Green River.

For more information about water quality, call us at (253) 502-8207 during regular business hours. If you have a water quality concern after hours or on a weekend, please call us at (253) 502-8344.

Q:  Will there be any disruption in service?

A:  We do not anticipate any disruption in service during this transition.

Q:  Will my water meter have to be replaced?

A:  No.

Q:  Will I have to pay for new equipment or system improvements?

A:  Customers in the Curran Road service area will be required to pay a monthly surcharge fee, which is equal to the “Ready-to-Serve” charge. Surcharge fees help pay for required water system improvements within the Curran Road service area.


Contact Us

For questions or concerns about the transition from Curran Road to Tacoma Water, please contact Shelly Shaffer at (253) 502-8740.