The Tacoma Water Permit Counter is open Monday-Friday from 10 a.m. to 4 p.m.
We are scaling back our walk-in hours to better align with the needs of our customers who've told us they prefer to reach us online or by phone. 
 
New staff working hours for phone and email support: Monday-Friday from 8:00 a.m. to 4:30 p.m.
 
  • Call 253-502-8247 or email us
  • A secure drop box for paperwork and payments is available in the Water Permit Counter office located in Room A of the TPU main lobby. Receipts are mailed the following business day. 
 
From time to time, you may have questions about our services. Below, we've listed answers to the questions asked most frequently about those services. If you cannot find the answer to your question here, please call the general directory assistance line at (253) 502-8000 or email us at cservice@cityoftacoma.org.