- Payment Arrangements
- Due Dates
- Managing Multiple Accounts
- Start, Stop & Transfer Service
- Budget Billing
MyAccount allows you to manage your utility account online any time you want. You can pay using a credit or debit card with the Visa, MasterCard or Discover logo, or by transferring money directly from your checking or savings account. You can also track your payments, view your bill and usage history, enroll in paperless billing and access many more self-service payment options.
MyAccount is available to residential and commercial customers with a City of Tacoma utility account. Register now at MyTPU.org/MyAccount.
MyAccount is compatible with Google Chrome, Microsoft Edge, Mozilla Firefox, Internet Explorer 11 and Apple Safari.
You may encounter difficulty using the site if Internet Explorer is set to “compatibility view.” For the best experience, please disable this setting by following the steps outlined below:
If you are running Windows 10 or higher and Microsoft Edge is your default browser, you may experience stability issues with payment processing. To ensure a more seamless experience, add TPU”s payment partner, Trust Commerce, to your list of “Trusted sites” by following the steps below:
If you would like to download a different web browser, click on one of the links below:
Look for the “padlock” icon on the status bar of the web browser when submitting information. You should also see the “https” in the URL address to be sure transmitted information is secure. The “s” stands for “secure."
You can access up to 24 months of bills on the “Financial Overview” page. Choose the invoice date or the PDF icon for the bill you would like to view. You must have Adobe Reader installed on your computer.
Hover over the blue question mark icons throughout the MyAccount website for more information.
Garbage service is provided by the City of Tacoma’s Solid Waste department. For questions about garbage service, please contact the Solid Waste customer service department at https://www.cityoftacoma.org/cms/one.aspx?objectId=53543.
You need to have your utility account number, along with a valid email address and the name of the person listed first on your bill. You will be asked to choose and answer three security questions. These answers will be used to verify your identity if you ever forget your password.
If you have problems with registration, please contact customer service at (253) 502-8600 or toll free at (800) 752-6745. Register online today at MyTPU.org/MyAccount.
You can create your own user ID when you register your account. It is not case sensitive but it must be between 6-20 characters and different than your email address and password. Once registered, you have the option of logging in with your user ID or your account number.
For your security, passwords are case sensitive and must be 6-20 characters and include at least one letter and one number.
The only person who can register for MyAccount is the one is listed first on your utility bill.
Register today at MyTPU.org/MyAccount. On the MyAccount home page, select the “Register Account” button and follow the instructions.
Yes. If you have the utility account number, you can make a payment on any account using a Visa, MasterCard or Discover card by selecting the “Quick Pay” option on the MyAccount home page. This option doesn’t require logging into or registering for MyAccount. Try Quick Pay today at MyTPU.org/MyAccount.
Yes. You will have the option to either print the payment confirmation page or receive an electronic confirmation at the email address you provided.
No. There are no fees to pay with a credit or debit card, bank account or savings account.
We accept all Visa, MasterCard or Discover credit or debit cards. You may also transfer money directly from your checking or savings account. You can select either option when you specify the form of payment you would like to you to pay your bill.
Credit and debit card payments process immediately. Recurring AutoPay payments using credit or debit card will be posted to the account the date the bill is due.
Bank account payments and recurring AutoPay payments deducted from your checking or savings account will be posted to your utility account the date the bill is due. If you are paying on or after the due date, your payment will be posted to your utility account within three business days.
Yes. You can view all of the payments made to your account online, no matter how you made them.
AutoPay is a convenient, automatic payment option. You can pay your Tacoma Public Utilities bill automatically and worry-free using a credit or debit card with the Visa, MasterCard or Discover logo, or with a bank account through our secure process. Your payment will be charged to your specified credit or debit card or bank account on the due date of your bill.
If you are using a checking or savings account for AutoPay payments, you can change your existing bank account details by selecting the “edit” button for that bank account on the AutoPay screen.
If you are enrolled in AutoPay and would like to change your current payment method, you will first need to cancel the current service. Once cancelled, you can re-enroll in AutoPay with your new payment details.
To make the change:
Yes. You can extend your due date by selecting the “Payment options” tab from the menu and choosing “Payment agreements.”
Yes. You can view payment agreement details by selecting the “Payment options” tab from the menu and choosing “Payment agreements.”
Your payment will be due on the first business day following the weekend or holiday. Remember that credit and debit card payments are processed immediately, while payments made through your bank account may take up to three days to post.
You may select an alternate due date by clicking the “payment options” tab from the menu and choosing the option to “set alternate due date.” The alternate due date is based on when your meter is read and would take effect during your next billing cycle.
The due date will be the first business day following the weekend or holiday.
You can cancel your alternate due date by contacting our customer service department at (253) 502-8600 or toll free at (800) 752-6745. The department is open Monday through Friday between 8 a.m. and 5:30 p.m.
To request notification of new bills via email:
This will enroll all your open accounts in paperless billing.
No. Enrolling in paperless billing will automatically apply to all of your accounts.
You can find the balance of your power assistance pledge credit on the first page of your bill in the upper right hand corner.
You can sign-up to get email and/or text message reminders for the following:
To sign up for email and/or text message reminders:
You can make changes or unsubscribe at any time.
Both your mobile carrier and number must be updated on the website when you make a change, even if you are keeping the same mobile number.
The red triangle icon will display next to the amount shown in the “Current balance” field when the amount includes past due charges or charges that will appear on your next bill, such as service establishment fees, late fees, etc.
Once you’ve logged in, choose the account that you would like to view or edit, then select the account number hyperlink from the overview. You can switch to a different account by choosing the “Select a different account” hyperlink at the top of the screen, or by selecting the “Account(s)” tab from the menu and choosing “Summary of accounts."
You can find a specific account number on the “Summary of accounts” page quickly by pressing the “Ctrl” button and the “F” button together to activate the “Find” feature for your web browser. Type the account number in the “Find” field of the web browser and select the enter button. The account number that you’ve entered will be highlighted on the list of account numbers.
Accounts with a zero balance will automatically be hidden after 18 months from the date that you moved out.
The consolidated payment option allows business customers to pay multiple accounts in a single transaction using a Visa, MasterCard or Discover credit or debit card OR a checking/savings account.
To use the “consolidated payment” option:
Residential customers with multiple accounts can request access to the “consolidated payment option” by contacting our customer services business solutions center at (253) 502-8606. The department is open Monday – Friday from 8 a.m. to 5:30 p.m.
Accounts are displayed by due date with the oldest date appearing first. Accounts with a zero or credit balance will appear at the end. Ineligible accounts cannot be selected for payment on the website.
Yes, if paying with a credit or debit card. Payments made with a bank account can only be made for the amount due.
Yes. A confirmation email will automatically be sent to the email listed in “My Profile.” You may also request an electronic confirmation on the payment confirmation page.
You can submit a request to start a new service by selecting the “Start Service” button on the home page at MyTPU.org/MyAccount. You will need the full name(s) and social security number(s) for yourself and your spouse/roommate(s), and the address where you would like to start service.
Once you’re logged into MyAccount, select the “start or stop service” tab from the menu, choose the option that applies and follow the prompts.
There is a $21.60 service fee to start service, which will be added to our first bill. The amount is based on which utility service(s) is requested. There is no charge for stopping service.
Budget Billing is a consistent monthly utility payment amount. Budget Billing monthly payments are calculated as follows:
On the 12th month, which is the anniversary of your plan start date, we will recalculate your monthly charge for the next 12 months based on the previous year’s data. All debits or credits from the previous budget billing term are divided by 12 and applied to next year’s budget amount.
Yes. You can enroll in Budget Billing through MyAccount.
Customers with a past due balance can also enroll in budget billing. MyAccount will build the balance into your monthly payments.
Budget Billing is currently available to residential customers with metered services.
If your enrollment request is close to your next billing date and you are having trouble enrolling, please try again after you’ve received your bill.
If you have an existing payment agreement or there is less than 12 months of usage history for the account, you can contact customer service at (253) 502-8600 or toll free at (800) 752-6745. The department is open Monday through Friday between 8 a.m. and 5:30 p.m.
If you received a letter from Municipal Services Bureau (MSB), a credit/collections agency, please contact their office directly to settle your unpaid debt. Tacoma Public Utilities is unable to accept payments or make payment agreements on accounts in collections.
Once your outstanding utility account debt is sent to MSB, it is your responsibility to resolve the matter directly with their office. MSB has skilled staff to help you settle your debt. To contact MSB, please call (800) 616-0166. Their offices are open Monday - Friday, 5:00 a.m. to 9:00 p.m., and Saturdays, 6:00 a.m. – 3:00 p.m.
Customers cannot open a new account with Tacoma Public Utilities until the amount in collections is paid in full.