We know some customers might have challenges paying utility bills. We have a number of services to help customers who qualify.

To qualify for any of the assistance programs below, please follow these steps:

1. Print and complete all sections of this form
2. Provide photocopies of all required documents.
   
3. Mail all documents and completed forms to:
   Tacoma Public Utilities/Customer Solutions
   3628 S. 35th St.
   Tacoma, WA 98409-3192
   
   OR
   
   Bring all documents and completed forms in person to the Customer Solutions office. The office is located at the address above, and is open from 10 a.m. to 3 p.m., Monday through Friday.
   

We offer a 30 percent discount from Tacoma Power, Tacoma Water and Solid Waste Management, Surface Water Management and Wastewater Management. Customers may also qualify for a discount on Click! Network cable television services.

For more information on how to apply, call the Tacoma Public Utilities Customer Solutions Office at (253) 502-8369.

To qualify, customers must be a single service residential customer and meet all of these criteria:

1. Must be 62 years or older or a disabled adult receiving disability income.
2. Be a Tacoma Public Utilities customer and have the account in your name
3. Be the head of household
4. If you are a renter, you must provide a copy of your rental agreement or Section 8 voucher
   
5. Monthly gross household income from all sources must not be more than:

Assistance may be available if you need help paying your winter electric bills. Funds get distributed annually, starting in the Fall. A disconnection notice is not needed to apply for these funds. You can use these funds once per year. If you qualify, you may also receive assistance from Tacoma Power's Family Need program and the federal program, LIHEAP. Payments will be applied directly to your Tacoma Power electric bill. You only need to apply once each year for both programs.

To qualify for heating bill assistance, you must meet at least the following criteria:*

1. Be a Tacoma Power customer and have the account in your name.
2. Meet income guidelines. Your monthly gross household income from all sources must not be more than:

*Subject to change annually. Additional criteria may change.

To apply, call the agency that serves your area:

If you live in the City of Tacoma: Metropolitan Development Council, (253) 572-5557

If you live in University Place, Fircrest, Lakewood or other areas within Pierce County: Pierce County Community Services, 1 - 855-798-4328.

1. The single service residential Tacoma Public Utilities bill must be in the applicant's name
2. Household must meet income guidelines. Monthly gross household income from all sources must not be more than:

Other Assistance

United Way HelpLine: 1-877-211-9274 or simply call "211"

*Subject to change annually.Additional criteria may apply.

FOR POWER ONLY - $150