Tacoma Public Utilities knows some customers live on limited incomes and might have difficulty paying utility bills. We have a number of services to help you if you are in this situation.

Discount Rates

We offer a 25 percent discount from Tacoma Power, Tacoma Water, Sewer Utility, and Solid Waste Utility, Surface Water Management and Wastewater Management and a discount on Click! Network cable television services. To request an application, call Tacoma Public Utilities Customer Solutions Office at (253) 502-8369. When leaving a message, please provide your name, account number, and a daytime phone number where you can be reached in order to have an application mailed to you.

Qualify by meeting all of these criteria:

1. Must be 62 years or older or disabled, receiving disability income.
2. Be a Tacoma Public Utilities customer and have the account in your name
3. Be the head of household
4. Monthly gross household income from all sources must not be more than:

Assistance is available if you need help paying your winter electric bills. Funds get distributed annually, starting in the Fall. A disconnection notice is not needed to apply for these funds. You can use these funds once per year. If you qualify, you will receive assistance from Tacoma Power's Family Need program and the federal program, LIHEAP. Payments will be applied directly to your Tacoma Power electric bill. You only need to apply once for both programs.

To qualify for heating bill assistance, you must meet all the following criteria:

1. You must be a Tacoma Power customer and have the account in your name.
2. You must meet income guidelines. Your monthly gross household income from all sources must not be more than:

*Subject to change annually.

To apply, call the agency that serves your area:

If you live in the City of Tacoma: Metropolitan Development Council, phone (253) 572-5557 or visit 721 S. Fawcett Avenue, Tacoma.

If you live in University Place, Fircrest, Lakewood or other areas within Pierce County: Pierce County Community Services, phone 1-866-223-1359 toll free.

1. The residential Tacoma Public Utilities bill must be in the applicant's name
2. Household must meet income guidelines. Monthly gross household income from all sources must not be more than:

To apply, call Tacoma Public Utilities Customer Solutions Office at (253) 502-8369.   When you leave a message you need to state that you are inquiring about eligibility for Water/Public Works payment assistance and  provide your name, account number, and a daytime phone number where you can be reached..

Other Assistance

United Way HelpLine: 1-877-211-9274 or simply call "211"

*Subject to change annually.

 FOR POWER ONLY - $150

Please call Associated Ministries, (253) 651-5065.